THE GARDEN GOES THE EXTRA MILE TO ACCOMMODATE DISABLED
By: Derek Varsalona
For fans thinking of going to the Garden, formerly known as Madison Square Garden or the Garden in New York City there are a r a multitude of accessibility options available to accommodate a fan with a special need. It seems like the Garden staff will go above and beyond their call of duty to accommodate and patron with special needs at no extra cost to the patron.
For getting into the Garden, the accessible entrance is on 8 Penn and 33rd Street. You can also get an accessible entrance at Chase Square on 7th Avenue between 31st and 33rd Street.
The Garden staff is also accommodating to special dietary needs. If you have a special dietary need that needs attention you are allowed to bring your own food with proper notification of the Accessibility Services Department. You can contact the accessibility services department at Accessibilityservices@msg.com or disabledservices@msg.com. You my also call the department at 888-609-7599. Please contact the staff by email or phone a day or more ahead of time so The Garden Staff can make the accommodation for you.
If you have a service animal that you need at the event the Garden Staff will also be accommodating. Please remember to bring treats and water for your dog if they get hungry since those will not be provided. What will be provided is specialized seating for you and your companion animal.
When accessing your seating it is encouraged by the Garden Staff that the patrons use the tower elevators. You may also see staff members such as users, guest experience representatives, or security guards if you need specialized attention.
If you are in need of a wheelchair on the day of the event, a wheelchair transport will be provided to take you to your seat. This service if free of charge. The only concern is that you will not be able to remain in your wheelchair through the event and you must use stadium seating. However, storage is available for your wheelchair, canes, walkers, and other assistive devices.
If you need a wheelchair for a suite, aka a luxury box 48 hours is asked to notify the Garden staff for any reasonable accommodation, especially if you have a sensory need that needs attending the day of the event.
To use an ALD, Assisted Listening Device, a driver's license or credit card is required to borrow such a device that must be returned at the end of the event. Also, if you need to take out cash the ATMS have braille number pads.
As for the event itself: Concerts, comedy acts, and sporting events have sign language interpreters as well as closed captioning.
If you need any of the services listed in this article, please notify the Accessible Service Department at accessibilityservices@msg.com or Disabledservices@msg.com. Their phone number is 1-888-609-7599.
Source: Madison Square Garden. “ Accessibility Services at Madison Square Garden.” New York City:
https://www.msg.com/madison-square-garden/accessibility-services?icmp=int-msg_vlp-link-list_disabled-services
The Garden goes the Extra mile to accommodate disabled
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